Rules

I. General conditions

1.       These business conditions (hereinafter "rules") regulate the relationship between the contracting parties of the purchase contract, where on one side is GVSgroup s.r.o, registered at the address: Nemocniční 484/45, Ostrava 70200, Czech Republic, ID: 19608772, (hereinafter "GVSgroup s.r.o " or "seller"), and on the other side is the buyer.

2.       The buyer is a natural person who has concluded a purchase contract with the seller and purchased goods from the seller through the online store on the website gvscosmetics.cz and who has the right to claim a complaint for liability for defects in goods (hereinafter "buyer").

3.       The use of the distance selling procedure described in this regulation is intended exclusively for consumers, as defined in the Civil Code (Act No. 89/2012 Coll., "Civil Code") and in the Czech Republic's Consumer Protection Act. (Act No. 634/1992 Coll., "Consumer Protection Act"), i.e. natural persons who do not operate within their business activities or do not perform independent professional activities, but enter or otherwise interact with the entrepreneur. GVScosmetics - GVSgroup s.r.o reserves the right not to process orders from persons other than "consumers".

4.       The business conditions and the purchase contract are concluded in the Czech language.

5.       By sending the order, the buyer confirms that he has acquainted himself with these rules.

II. Security and Information Protection

6.       The buyer provides the following information when purchasing:

·         first and last name,

·         permanent residence;

·         email address;

·         phone number.

·         The stated data are necessary for the identification of the buyer and further communication for the purpose of delivery of goods.

1.       The conditions for the processing of personal data and the specification of specific personal data, with whose processing the buyer agrees, are contained in the document Security and Personal Data Protection.

2.       In the complaint procedure, the following information is required from customers: name, surname, address, phone, and email address. We process these obtained personal data exclusively for purposes necessary for the assessment of the complaint. The buyer has the right to make a change to their personal data, including the right to request an explanation and/or require the deletion of incorrectly entered data, as well as other rights granted in accordance with the law.

III. Conclusion of the Purchase Contract

1.       The contract is concluded electronically, remotely (by email), i.e., based on the buyer's electronic order (by sending the order, the Buyer sends an offer to conclude the purchase contract), which the seller confirms (acceptance of the offer).

2.       The purchase contract is concluded by the buyer sending the order and the seller accepting the order. The seller immediately confirms this consent to the buyer with an informative letter to the email address provided in the order. In the informative letter, the buyer will find the current wording of the conditions attached.

3.       By the purchase contract, the seller undertakes to transfer to the buyer the goods that are the subject of the purchase, and the buyer undertakes to take over the goods and pay the seller the purchase price. The seller reserves the right to own the goods until the full price of the goods is paid. The seller is obliged to send the goods to the designated carrier to deliver the goods to the final buyer. The seller will hand over to the buyer the subject of the purchase in the agreed quantity, quality, and design. If it is not agreed on how the goods should be packed, the seller will pack the goods in the order necessary for the safety of the goods and its protection. The seller will pack the goods for transportation in the same way.

IV. Price and Payment Conditions

4.       The buyer receives the goods at the price valid at the time of ordering. The buyer has the possibility to check the total price including VAT and all other charges before placing the order.

5.       The seller accepts the following payment conditions:

·         advance payment by bank transfer,

·         payment over the internet,

·         cash on delivery when handing over the goods (the carrier collects cash from the client).

1.  The goods remain the property of the seller until fully paid for. The risk of damage to the goods passes on to the buyer upon delivery of the goods. When sending goods cash on delivery, information about payment conditions does not change.

V. Delivery Conditions

2. Conditions for the delivery of goods on agreed terms are:

·         Order verification;

·         Availability of ordered goods in quantity according to the electronic order;

·         Delivery and payment as per the information on the gvscosmetics.cz website.

1.       Possible ways of delivering goods in the Czech Republic:

·         Delivery of goods to the address cash on delivery. Goods are sent by a carrier. The carrier delivers parcels on working days, usually within 48 hours from the dispatch of goods.

·         Delivery of goods to the address or to the carrier's premises without cash on delivery. Goods are delivered under the same conditions as delivery cash on delivery, only in this case, the buyer agrees with the seller on an individual method of payment. The buyer is obliged to accept the goods from a third party (the seller's transport partner).

1.       The buyer has the right to request a return of the product within 24 months. If a defect appears within 6 months from the date of receipt of the goods, it is assumed that the defect existed at the time of receipt of the goods. If the buyer makes a claim for goods after 6 months from the date of receipt, they must prove that the defect existed at the time of receipt of the goods.

VIII. Complaint

2.       If a defect is discovered upon delivery, GVScosmetics will refund the buyer in the form of a voucher (appropriate discount on the next order).

3.       The customer can also request the removal of the defect by replacing the product. If the removal of the defect is impossible or disadvantageous for GVScosmetics, the buyer has the right to request a discount on the purchase price, and in the case of a significant defect, to withdraw from the purchase contract.

1.       The buyer is obliged to inform the seller of which right he has chosen when reporting the defect.

2.       A product is considered defective, especially if it does not have usual or presented characteristics, does not serve the intended purpose, does not meet legal requirements, or has not been delivered in the agreed quantity. Sensitivity or allergic reaction to the delivered goods is not a basis for recognizing a defect in goods. Likewise, defects in gifts or free items that the order does not apply to are not considered a defect. Photos of products in our online store are illustrative only and do not represent a binding description of product characteristics (for example, packaging may differ as a result of changes made by the manufacturer).

3.       Send inquiries about complaints to gvscosmetics.cz@gmail.com.

XI. Alternative Dispute Resolution

1.       The buyer has the right to ask the seller for damages (by email to gvscosmetics.cz@gmail.com) if he is not satisfied with the way the seller handled his complaint or if he believes that the seller has violated his rights.

2.       If the seller responds negatively to this request or does not respond within 30 days from the day of its dispatch, the buyer as a consumer can exercise his right to out-of-court dispute resolution with the body competent to resolve consumer disputes.

3.       The competent authority for out-of-court dispute resolution is the Office of Trade Inspection of the Czech Republic.

4.       The consumer can also file a complaint through the European Commission's online dispute resolution platform, which is available on the internet at the address.

5.       The European Consumer Centre in the Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website, is the contact person according to Regulation (EU) No. 524 / 2013 on online dispute resolution.

6.       Disputes between the client and GVScosmetics - in the person of the private entrepreneur Olesia Hirka, which cannot be resolved amicably according to the previous provisions, will be resolved by the court locally competent for the client at the place of his permanent residence.

XII. Final Provisions

1.       The buyer acknowledges and agrees that the rights and obligations between the seller and the buyer are governed by these general terms and conditions and the relevant legal provisions of Czech consumer protection law.

2.       Other matters not expressly addressed in these general terms and conditions are governed by the law in force at the time each purchase agreement is concluded.

3.       By sending the order, the buyer confirms that they have familiarized themselves with these terms and conditions and fully agrees with them.

4.       If one or more points of these conditions become wholly or partially invalid, the validity of the other provisions will not be affected and the remaining provisions will remain in full force and effect.

5.       These terms and conditions take effect on December 14, 2021.